Customer Success Platform focused on real-time customer health scoring, automation, and churn prevention. One of the CSPs Adrian evaluated when comparing platforms.
How LeanScale runs delivery where ChurnZero is involved.
The Go-to-Market stack has six layers: CRM, marketing automation, sales engagement, data intelligence, customer success, and meeting and coaching. The…
What to buy depends on stage. Seed to Series A calls for a CRM and the minimum around it, Series B is where marketing automation and sales engagement …
Real engagements involving ChurnZero.
A governance-software company was running two customer-success platforms: its own, and a second one belonging to a separate business unit. We mapped t…
A financial-services software company sells subscriptions through direct, partner-led and channel motions, and years of that complexity had accumulate…
Conversation, not measurement.
LeanScale co-founder Anthony Enrico on the Traction podcast — the modern, revenue-per-FTE GTM playbook for AI-era startups
Adrian Diaz on building a customer success operations function from scratch — processes, tech, health scoring, and staying close to the customer