Inbound

How do we build a lead scoring model that sales actually trusts?

Split fit from engagement and score them on separate axes. Fit is firmographic and mostly static; engagement is behavioural and decays. A single blended number hides which of the two drove the score, which is exactly the question a rep asks before working the lead.

Publish the score's components on the record so it is inspectable, and agree a re-scoring trigger. Negative scoring is worth adding only once the positive side is stable — otherwise you are tuning two moving parts at once. Set a conversion-rate target per score band so the model can be falsified.

Evidence

What this is based on

Every claim above comes from work LeanScale published. These are the sources.

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