Attribution

Should I use first-touch or last-touch attribution?

Capture three touches, not one: First (immutable, set at record creation), MQL touch (what converted them), and Latest (most recent before the current stage). First and Latest are two fields; everything in between belongs in campaigns, not in a source field.

Choosing one model forces a false trade-off. First touch tells you what generated awareness, Latest tells you what closed the loop, and the MQL touch tells you what actually qualified them — three different budget decisions. Multi-touch is captured through campaign membership, then rolled up to the deal from the primary contact.

Evidence

What this is based on

Every claim above comes from work LeanScale published. These are the sources.

More

More on attribution

All questions in this cluster →