--- title: "Gainsight × LeanScale: how we run Gainsight" type: "partner" partner: "Gainsight" tier: "Certified" practice: "Revenue Operations" category: "Customer Success" vendor_url: "https://gainsight.com" publisher: "LeanScale" date_modified: "2026-10-06" canonical_url: "https://www.leanscale.team/knowledge/partners/gainsight/" source: "LeanScale Knowledge Hub, https://www.leanscale.team/knowledge" license: "Free to quote and cite with attribution to LeanScale." --- # How LeanScale runs Gainsight Customer-success instrumentation, health scoring and renewal reporting. **Tier:** Certified. We are trained on it. A core system. **Where it sits:** RevOps, Customer Success. The Customer Success Standard is open. It is contested. - Projects we run on it: 3 - Native integrations in our stack: 3 - Hub documents: 5 ## What we build on Gainsight 3 projects from the LeanScale catalogue run on Gainsight, each with a typical timeline from our delivery record. - **Customer health and CS ops** (RevOps, Blueprint, Customer and partner lifecycle): A health score the CS team trusts, wired to the actions it should trigger. Typical timeline: 3–5 weeks. - **Customer onboarding handoff** (RevOps, Blueprint, Customer and partner lifecycle): A clean sales to CS handoff, so a new customer never repeats themselves. Typical timeline: 2–3 weeks. - **Renewals and expansion** (RevOps, Blueprint, Customer and partner lifecycle): Renewals worked on a clock and expansion found from signals, not memory. Typical timeline: 3–6 weeks. ## What we see running Gainsight > Deep capability, and the implementations that succeed are the ones where a real CS team and defined health inputs already exist. Where we see it struggle is teams reaching for it before they have either. > > LeanScale RevOps - Customer-success instrumentation and health-score builds The full Field Report is a Standard benefit: implementations, effort, AI-nativeness and reach, every quarter. How a partner earns it: https://www.leanscale.team/knowledge/partners/#ladder ## How Gainsight fits the rest of the stack Headless readiness and native integrations, read off the vendors’ own pages. Nothing here is asserted from memory. **Connects natively with 3 partners we run:** [Gong](https://www.leanscale.team/knowledge/partners/gong/), [Fivetran](https://www.leanscale.team/knowledge/partners/fivetran/), [Hightouch](https://www.leanscale.team/knowledge/partners/hightouch/). ## The outcomes Gainsight helps us deliver The LeanScale stacks Gainsight sits in, and the systems it runs alongside. - **Customer Segmentation** (Growth Ops, RevOps): alongside [Clay](https://www.leanscale.team/knowledge/partners/clay/), [ZoomInfo](https://www.leanscale.team/knowledge/partners/zoominfo/), [Apollo](https://www.leanscale.team/knowledge/partners/apollo/), [ChurnZero](https://www.leanscale.team/knowledge/partners/churnzero/), [Planhat](https://www.leanscale.team/knowledge/partners/planhat/), [Vitally](https://www.leanscale.team/knowledge/partners/vitally/), [Cognism](https://www.leanscale.team/knowledge/partners/cognism/), [Totango](https://www.leanscale.team/knowledge/partners/totango/), [Lusha](https://www.leanscale.team/knowledge/partners/lusha/), [Catalyst](https://www.leanscale.team/knowledge/partners/catalyst/) - **Renewal, Churn, NRR/GRR Reporting** (RevOps): alongside [Salesforce](https://www.leanscale.team/knowledge/partners/salesforce/), [HubSpot](https://www.leanscale.team/knowledge/partners/hubspot/), [ChurnZero](https://www.leanscale.team/knowledge/partners/churnzero/), [Planhat](https://www.leanscale.team/knowledge/partners/planhat/), [Vitally](https://www.leanscale.team/knowledge/partners/vitally/), [Totango](https://www.leanscale.team/knowledge/partners/totango/), [Catalyst](https://www.leanscale.team/knowledge/partners/catalyst/) - **Onboarding and Process Improvement** (RevOps): alongside [Salesforce](https://www.leanscale.team/knowledge/partners/salesforce/), [HubSpot](https://www.leanscale.team/knowledge/partners/hubspot/), [ChurnZero](https://www.leanscale.team/knowledge/partners/churnzero/), [Planhat](https://www.leanscale.team/knowledge/partners/planhat/), [Vitally](https://www.leanscale.team/knowledge/partners/vitally/), [Totango](https://www.leanscale.team/knowledge/partners/totango/), [Catalyst](https://www.leanscale.team/knowledge/partners/catalyst/) - **Customer Health Model** (RevOps): alongside [Salesforce](https://www.leanscale.team/knowledge/partners/salesforce/), [HubSpot](https://www.leanscale.team/knowledge/partners/hubspot/), [ChurnZero](https://www.leanscale.team/knowledge/partners/churnzero/), [Planhat](https://www.leanscale.team/knowledge/partners/planhat/), [Vitally](https://www.leanscale.team/knowledge/partners/vitally/), [Totango](https://www.leanscale.team/knowledge/partners/totango/), [Catalyst](https://www.leanscale.team/knowledge/partners/catalyst/) - **Customer Lifecycle (GTM Lifecycle)** (RevOps): alongside [Salesforce](https://www.leanscale.team/knowledge/partners/salesforce/), [HubSpot](https://www.leanscale.team/knowledge/partners/hubspot/), [ChurnZero](https://www.leanscale.team/knowledge/partners/churnzero/), [Planhat](https://www.leanscale.team/knowledge/partners/planhat/), [Vitally](https://www.leanscale.team/knowledge/partners/vitally/), [Totango](https://www.leanscale.team/knowledge/partners/totango/), [Catalyst](https://www.leanscale.team/knowledge/partners/catalyst/) - **Customer Success Platform Implementation** (RevOps): alongside [ChurnZero](https://www.leanscale.team/knowledge/partners/churnzero/), [Planhat](https://www.leanscale.team/knowledge/partners/planhat/), [Vitally](https://www.leanscale.team/knowledge/partners/vitally/), [Totango](https://www.leanscale.team/knowledge/partners/totango/), [Catalyst](https://www.leanscale.team/knowledge/partners/catalyst/) ## What we’ve published on Gainsight 1 playbooks, 1 customer stories, 2 docs, 1 podcast episode. - [CRM Migration](https://www.leanscale.team/knowledge/playbooks/crm-migration-playbook/) (Playbook) - [GTM Tech Stack Overview](https://www.leanscale.team/knowledge/docs/gtm-tech-stack-gtm-tech-stack-overview/) (Doc) - [When To Buy New Systems](https://www.leanscale.team/knowledge/docs/gtm-tech-stack-when-to-buy-new-systems/) (Doc) - [Merging two Salesforce orgs into one against a contract-expiry deadline](https://www.leanscale.team/knowledge/customers/merging-two-salesforce-orgs-into-one/) (Customer story) - [Ep. 28: Run CS Ops like a Pro: The 5 Things Every CS Operation Needs to Have](https://www.leanscale.team/knowledge/podcast/adrian-diaz-cs-ops/) (Podcast) Everything on Gainsight: https://www.leanscale.team/knowledge/tools/gainsight/ ## Also in Customer Success Other Customer Success systems our teams run. - [Catalyst](https://www.leanscale.team/knowledge/partners/catalyst/) (Deployed) - [ChurnZero](https://www.leanscale.team/knowledge/partners/churnzero/) (Deployed) - [Planhat](https://www.leanscale.team/knowledge/partners/planhat/) (Deployed) - [Totango](https://www.leanscale.team/knowledge/partners/totango/) (Deployed) - [Vitally](https://www.leanscale.team/knowledge/partners/vitally/) (Deployed) ## Work with LeanScale **Running Gainsight?** Embedded LeanScale teams build, migrate and run Gainsight alongside the rest of your stack, on a flat fee. Talk to us: https://www.leanscale.team/contact-us **Work at Gainsight?** Update your Arsenal profile so Gainsight is in every recommendation we make in Customer Success. The Standard seat is still open. Update your profile: https://partners.leanscale.team/profile/?v=gainsight. See the programme: https://partners.leanscale.team/?for=Gainsight All 141 partners: https://www.leanscale.team/knowledge/partners/ ## Canonical https://www.leanscale.team/knowledge/partners/gainsight/